PRIME OUTDOOR

Effective Date: October 5, 2026

These Terms of Service (referred to as “Terms” in this document) are a legally binding agreement entered between you (the user of this website, referred to as “you” or “your”) and PRIME OUTDOOR LIVING LTD, the operator of the e-commerce website www.primeoutdoorltd.com that curates reliable, no-frills practical outdoor daily goods for everyday explorers. By accessing, browsing, registering an account, placing an order, or using any functional services on our platform, you fully acknowledge that you have read, understood, and agree to abide by every clause outlined in these Terms, as well as all related auxiliary policies published on our website including our Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree to any part of these Terms, please immediately stop all access and usage behaviors on our website.

1. Basic Platform Overview and Eligibility of Use

1.1 Platform Operational Background

PRIME OUTDOOR LIVING LTD is an outdoor gear brand founded by a team of genuine outdoor lovers. We firmly believe that great adventures start with reliable, everyday gear that fits your real life, so we design and curate a full range of practical, durable outdoor essentials for weekend hikers, casual campers and backyard explorers. Our product catalog covers three core main categories including Collapsible Buckets, Collapsible Cups and Mini Carabiners, with a total of more than 220 carefully screened products, and we have accumulated service experience for over 105,000 happy clients, maintaining a 98% client satisfaction rate that has been verified by 7+ years of actual product market testing. All products sold on www.primeoutdoorltd.com do not carry overcomplicated useless features or unnecessary premium markup, so that every ordinary explorer can enjoy the fun of outdoor activities at reasonable cost.

1.2 User Eligibility Confirmation

To use the transaction services and full functions of our platform, you need to be at least 18 years old, or you are a minor of legal age with full civil capacity under the supervision of your guardian. If you register an account or place an order on behalf of an enterprise or other legal entity, you confirm that you have obtained full legal authorization to bind the entity to these Terms. Under no circumstances are users under the age of 13 allowed to create a personal account on our website or submit any personal information to our platform. If we confirm that any user under 13 has uploaded and shared their personal information on our platform, we will immediately delete all related personal data of that user in accordance with data protection regulations.

1.3 Account Registration and Security Management

When you complete the account registration process on our website, you need to provide valid, accurate, up-to-date and complete personal information, including your email address, contact phone number, and you need to set a unique secure account password. You are fully responsible for all operation behaviors that occur under your account, including order placing, information modification, review publishing and other operations. You must immediately notify us once you find that there is unauthorized use of your account, or any other security breach situation on your account. We will not be liable for any property loss or information leakage caused by your failure to properly keep your account password, or your delayed notification of abnormal account situations. Our platform reserves the right to permanently freeze or cancel your account if your registration information is verified to be false, or you violate any provisions in these Terms.

2. Intellectual Property Rights Statement

2.1 Ownership of Platform Related Rights

All intellectual property rights on [www.primeoutdoorltd.com], including but not limited to all original text content, page design layout, graphic images, brand trademarks “PRIME OUTDOOR”, product display videos, software system source codes, and program architecture, are exclusively owned by PRIME OUTDOOR LIVING LTD. These rights are protected by the UK Copyright Act, international copyright treaty provisions, trademark laws and other related intellectual property regulations. Without obtaining our explicit written authorization in advance, you are not allowed to reproduce, copy, distribute, modify, publicly display, embed into other third-party websites, or use any of the above intellectual property contents for any commercial profit-making purpose.

2.2 User Generated Content Rights

For the original content you voluntarily publish on our platform, including product reviews, usage feedback text, photos and videos you shoot for our outdoor gear, you confirm that you own the full copyright of this content, and at the same time, you grant PRIME OUTDOOR LIVING LTD a permanent, non-exclusive, royalty-free, globally usable authorization that allows us to use, reproduce, modify, edit, and display this user generated content on our official website, our official social media accounts, and our official marketing promotional materials. This authorization will not be terminated even after your account is cancelled. We will not sell any of your user generated content to unrelated third parties for commercial profit without your separate explicit written consent.

2.3 Complaints for Intellectual Property Infringement

If you believe that any content displayed on our platform has infringed your legitimate intellectual property rights, you can send a complete notification with your real identity certificate, the proof of your ownership of the infringed intellectual property right, and the specific description of the alleged infringing content to our official contact email [email protected]. We will verify the authenticity and validity of your complaint within 10 working days, and take measures such as removing the relevant infringing content to resolve the problem in time once we confirm the infringement situation is established.

3. Order Transaction Rules and Price Description

3.1 Order Submission and Confirmation

When you select your required outdoor gear and submit an order on our website, this operation constitutes your formal transaction offer to us. After you complete the payment, our system will automatically send an order confirmation email to your reserved contact email address, which indicates that we have formally accepted your transaction offer, and a legally binding transaction contract between you and PRIME OUTDOOR LIVING LTD comes into effect. You need to check the accuracy of the product specification, color, quantity, consignee information, delivery address and other details carefully before submitting the order. Once the order confirmation email is generated, you can only modify the relevant order information through contacting our customer service team before our warehouse arranges the shipment of your parcel.

3.2 Product Price and Payment Specification

All product prices displayed on our website are denominated in Euros by default, and do not include potential local import duties and value-added tax for international cross-border orders, unless there is a separate explicit note on the product detail page. We have made every effort to ensure that all product description information and price data displayed on the website are completely accurate, but due to possible system program bugs, there may be accidental situations where the price of a product is displayed at an abnormally unreasonably low level far below the actual product cost. Under this circumstance, after we confirm the price error before the order is dispatched, we will notify you to cancel the relevant order and provide a full refund for the original payment, or inform you of the correct actual price of the product and wait for your new confirmation. We will not be forced to perform the transaction at the obviously wrong error price.
You can complete the payment through the multiple supported payment methods on our checkout page. You confirm that the payment card or payment account you use to settle the order is legally valid, and you are the legal holder or have obtained full authorization to use this payment method for the transaction.

4. User Behavior Code of Conduct

When you use our www.primeoutdoorltd.com platform services, you must strictly abide by the following behavior rules, and you are prohibited from carrying out any of the following behaviors:

• Publishing, spreading any illegal, defamatory, obscene, violent, terrorist, or content that violates public order and good customs on the comment area, customer service chat window, or other public modules of our platform;
• Using any robot program, crawler tool, or other automated means to access our platform system, collect a large amount of platform data without authorization, interfere with or destroy the normal operation of our website server;
• Submitting a large number of malicious false orders, conducting fraudulent transactions, or abusing the return and refund policy to repeatedly submit unreasonable refund requests that do not comply with the provisions of our Refund and Returns Policy, which disrupts the normal operation order of our platform;
• Impersonating other natural persons, enterprises or organizations, or forging the identity information of other users to carry out activities on our platform;
• Any other behavior that violates the provisions of relevant national laws and regulations, or infringes the legitimate rights and interests of other third parties, our platform or other platform users.

Once we confirm that you have engaged in any of the above prohibited behaviors, we have the right to take measures including warning, restricting part of your platform function permissions, suspending your pending orders, or even permanently banning your account according to the severity of the violation, and we reserve the right to pursue your corresponding legal liability for the losses caused by your improper behavior.

5. Limited Warranty and Disclaimer Clauses

5.1 Product Quality Warranty

All outdoor gear products sold on our platform are covered by a 12-month limited quality warranty from the date you sign for receipt of the parcel. If the product is verified to have manufacturing defects in materials or workmanship during the normal daily use process within the warranty period, we will provide you with a free repair service, or arrange a free replacement of the same brand new product after verification. This limited quality warranty does not apply to product damages caused by human factors, including improper operation, accidental drops, collision damage, unauthorized disassembly and modification of the product, and damages caused by usage scenarios that do not conform to the product design purpose.

5.2 Service Disclaimer

Our platform services are provided on an “as is” and “as available” basis. We do not guarantee that the access to the website will be uninterrupted, 100% error-free, and that the platform server will never have system downtime. Our platform does not bear any indirect loss, incidental loss, consequential loss including but not limited to loss of expected commercial profit, interruption of business activities, loss of usage data caused by your failure to use our website services normally, within the maximum scope permitted by applicable laws. We are not liable for any delay or failure in performing our obligations under these Terms caused by force majeure events, including natural disasters, extreme weather, epidemic control measures, government official regulatory actions, and other objective situations that are beyond our reasonable control.

6. Modification of Terms and Termination of Service

PRIME OUTDOOR LIVING LTD reserves the right to revise the content of these Terms appropriately according to the adjustment of our business scope or the update of relevant legal provisions. The revised Terms will be published on the corresponding page of www.primeoutdoorltd.com, and the new version of Terms will take effect from the date we explicitly notify to all users. If you continue to use our platform services after the effective date of the revised Terms, it will be regarded that you fully agree to accept the constraints of the new Terms. If you do not agree to the revised content, you can stop using all services of our website.
We also reserve the right to unilaterally suspend or terminate part or all of our platform services at any time for operational adjustment and upgrade requirements. Before we completely shut down the website service, we will send a notification to all registered users at least 30 days in advance, and properly handle the unfinished order transactions and your related personal information processing arrangements in accordance with the requirements of laws and regulations.

7. Dispute Resolution and Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms, you agree to first resolve the issue through friendly negotiation with our customer service team. If the two parties cannot reach a consensus through negotiation within 30 working days, any party can submit the dispute to the court with jurisdiction in the location of PRIME OUTDOOR LIVING LTD for litigation resolution.

8. Contact Information

If you have any questions, appeals or suggestions for any clauses in these Terms of Service, you can contact our official support team through the following legal channels:

• Company Name: PRIME OUTDOOR LIVING LTD
• Official Website: www.primeoutdoorltd.com
• Contact Email: [email protected]
• Postal Address: 39 George Street, Outwood, Wakefield, WF1 2LH
• Contact Phone Number: +44 1924 806959

We will respond to your submitted request within 2 working days after receiving your information, and provide targeted support and assistance for your legitimate demands.